Support and Communication with the Client

We have an edge over other competitors by being able to reach businesses in various countries through our offices located in USA, Dubai, Europe and India.

The chief mode of communication with clients is e-mail and voice/text chat. It is also possible for us to venture into other media to achieve greater level of interaction.

Who Communicates
A Client Interaction Team (CIT) comprising two levels of hierarchy - primary and secondary - participates in the client communication process.

Point of Contact and Next Point of Contact
The point of contact and the next point of contact will be provided in an increasing order of hierarchy at the time of project initiation.

Language of Comfort
English is the predominant medium of communication. India has a large technically qualified, English-speaking labor pool that WINIT cultivates efficiently, so English shall always be the language of comfort. The communication text is archived for reference at a later stage.

Time preference
Shipping your project to the Indian shores, other than cost benefits, lets you reap the benefits of complimentary time zones. Our unique geographical location makes it possible for us to efficiently cater to clients in any of the time zones.

Interaction with clients takes place from 4:30 am GMT to 3:30 pm GMT; so, we can conveniently book time slots for our clients across the Americas, the European countries, or the Australian continent. The demands of exigencies shall also be met with by setting aside separate time slots.

Project Progress Report
A comprehensive report of the project detailing all project intricacies shall be delivered to the client once a week. Similarly, a new version of the application would be uploaded once every fortnight.

Regular Conferences
Regular conferences with the client shall be held at our behest. The consenting parties shall decide the timing and other particulars at the time of project approval.

Intermediate Version Release upon Request
Intermediate application versions may be released upon client requests and demands as per the terms and agreements agreed.

Other Communication Criteria
WINIT is always open to any other means of communication or criteria as suggested by the client. WINIT provides immense benefits to clients by positioning itself as a long term Technology Partner. As a Technology Partner to its clients WINIT handles all technical aspects of a project from architecture, design and development to long term maintenance. Our strategies benefit clients by acquiring and engaging consumers on the web & mobile. Every action initiated in WINIT is focused on a client's success.